Company: Total Trade Masters Pty Ltd
Address: 9 Waterview Blvd, Craigieburn VIC 3064, Australia
Contact: 0461 447 474

1. Introduction

Total Trade Masters (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, submit enquiries, or interact with us online.

By using our website or services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information including but not limited to:

• Full name
• Phone number
• Email address
• Business name
• Street or service
• address
• Job or project details
• Payment or billing information
• IP address and browser information
• Website usage data and cookies
• Social media interaction data
• Any information voluntarily submitted through forms, phone calls, or emails

3. How We Collect Information

We collect information when you:

Submit a contact or quote request form
Call, email, or message us
Subscribe to newsletters or marketing
Engage with our social media pages
Browse our website
Leave reviews or testimonials
Use services provided by Total Trade Masters

We may also collect information automatically using cookies, analytics tools, and tracking technologies.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotes
• Deliver our services
• Communicate regarding projects or bookings
• Improve our website and customer experience
• Send updates, promotions, or marketing communications
• Process invoices and payments
• Comply with legal obligations
• Prevent fraud or misuse of our website

5. Marketing Communications

We may send marketing emails, SMS messages, or promotional communications related to our services, offers, and updates.

You may opt out of marketing communications at any time by:

Clicking “unsubscribe” in emails
Replying STOP to SMS communications
Contacting us directly

We comply with the Australian Spam Act 2003.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools including Google Analytics, Meta Pixel, and similar technologies to:

• Analyse website traffic
• Improve website functionality
• Measure advertising performance
• Personalise user experience

You can disable cookies through your browser settings; however, parts of the website may not function correctly.

7. Disclosure of Information

We may share your information with trusted third parties including:

• Contractors and service providers
• Payment processors
• IT and website support providers
• Advertising and marketing platforms
• Legal or regulatory authorities where required

We do not sell your personal information to third parties.

8. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To request access or corrections, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

11. Children’s Privacy

Our services are not directed toward children under 18 years of age, and we do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Total Trade Masters Website: totaltrademasters.com.au

Email: info@totaltrademasters.com.au

Phone: 0461 447 474