At Total Trade Masters Pty Ltd, we are committed to delivering the highest standard of services in air conditioning, plumbing, electrical, and painting. Your feedback—both positive and constructive—is vital in helping us improve our services and recognize our team’s performance.

We Value Your Feedback

Your compliments encourage and motivate our team to continue offering exceptional service. Likewise, your complaints provide us with an opportunity to resolve issues promptly and ensure continuous improvement in how we serve our customers.

How to Provide Feedback

You can submit a compliment or a complaint through any of the following channels:

Phone:0461447474
Email:support@totaltrademasters.com.au (or your actual support email)

In Writing:
9 Waterview Blvd, Craigieburn VIC 3064, Australia

Website Contact Form:
Visit our Contact Us page and fill out the feedback form.

What Happens After You Submit Feedback

Compliments

We’ll pass on your appreciation to the relevant team members or technicians. Recognition boosts morale and supports our customer-first culture.

Complaints

• We aim to acknowledge all complaints within 48 hours.

• A member of our team will investigate the issue and aim to provide a resolution within 7 business days.

• If your issue is complex, we will keep you informed and provide regular updates on the progress.

Our Commitment to You

• Transparency: We ensure all complaints are handled fairly and impartially.

• Confidentiality: Your personal information will be kept confidential in accordance with our privacy policy.

• Responsiveness: Every complaint is taken seriously and treated with urgency and respect.

Escalation

If you’re not satisfied with the outcome of your complaint, you may request an internal review or escalation to our senior management team. We are here to ensure every concern is heard and addressed appropriately.

Thank You for Helping Us Improve

Your opinion matters. At Total Trade Masters, we strive to build lasting relationships with our clients based on trust, professionalism, and mutual respect. Every compliment and complaint brings us closer to that goal.